We at TK Products are committed to supporting the products we sell. If you are having an issue with one of our products please consult the FAQ section and consult the troubleshooting guides in this section. If the FAQ’s or troubleshooting guides do not help you please contact us at CustomerService@TKProductsLLC.net. We will use all of our Engineering knowledge and experience to provide support that exceeds expectations. Please be prepared to include answers to the troubleshooting questions as that will help us help you more quickly and efficiently. Please note, we may ask for proof of purchase before providing support. Especially for Warranty claims. Proofs of purpose can include order numbers, name of buyer, purchase date, purchase location, etc.